Vodacom unacceptable customer service

I have been years a excellent vodacom custumer till last year ocktober 2020.I got two watches and was not correct so they change it.The big problem started end of november 2020 when they deduct 3029 and December 4341.There was a dealership cancellation that did not go through due to the first watches which was wrong i am liable for that which is not right.Vodacom secunda in the mall struggling to assist me.Now my name is flagged due to this issues.The worst part they are quick to sell things but customer service and after service is horrible.Can somebody of vodacom please phone me regarding this.