Vodacom unable/unwilling to assist

After numerous attempts of phone calls and emails i have yet to receive any feedback or resolve to my problem , its been over a month where vodacom has promised me after the first point of contact that they will escalate my issue at hand and nothing has been done as yet as i phoned in today only to be advised that the service request was closed ? Amounting to the conclusion that they presumed i might just forget or not follow up. Ive been a loyal vodacom customer for at least 10 odd years and have never experienced such unwillingness to assist with a problem<br> . Since vodacom has launched the buy one gb and receive one gb free promotion on the app ive been trying to make use of it , but unfortunately since i cannot log in due to the lack of assistance i have already lost out on potential \free data\" .<br> i just don't understand as to why it needs to be such a hassle to log into ones own profile if my number has changed ?"