VO
Verona O

1 reviews | Active since Aug 2012

11 Oct 2016, 07:45

Vodacom unable to supply itemised bill on prepaid account

<p>Went from contract to prepaid about two months ago. I need an itemised bill in order to claim cellphone expenses from my company. I have been struggling from the 7th of October to access my itemised bill. When I phone vodacom customer care I get transferred from one operator to the other one. One lady told me to visit my nearest vodashop when I got there no they can't help me I need to phone customer care. How difficult can it be???? The self service on the website for the itemised billing isn't working either. Really pathetic!!! Thank you vodacom for taking my money and now I won't even be able to claim my expenses.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team