Vodacom unable to solve my problem

<p>I contacted Vodacom three times to sort out a problem with a cellphone SIM card. In the first instance, my SIM card was kept at the store for 5 days to correct. The sales lady assured me that a call was logged and was escalated, and will be fine when I switch the phone on. The problem still persisted. I phoned Vodacom again, the consultant said that it was a problem with an automatic call forwarding from my number to another number, she ensured me all will be well after 30 min. It was not the case, the problem still persisted. With my third call, the case was referred to the IT department of Vodacom, I was ensured that the problem will be attended to the following day (within 4 hours), but still I have not received any feedback and the problem still persists. I have appointed a staff member, which needs to use this number for business urgently. I am disappointed in the poor communication with me regarding this problem.</p>