1 reviews | Active since Jun 2013
Vodacom Unable to return my contract to my signed agreement option
<p>I had the Smart L contract. A couple of months ago Vodacom phoned me and asked if I would like to upgrade to the Red Advantage plan and explained all the benefits. I agreed with the upgrade thinking that my signed contract was on the Smart L plan and I would be able to go back to this plan if the Advantage was not a viable plan. I realised that I don't get close to using 700minutes a month and it was a complete waste of money. This weekend I went into Vodacom Menlyn and asked if I can go to the Smart XL plan that was still higher than the signed contract agreement of the Smart L. The consultant there told me that I am able to go to the XL plan but it will cost me R500 and something. How ridiculously crazy ?? On top of this I asked if they have the HTC M10 and he indicated that they will no longer stock HTC?? So if I upgrade I won't be able to get the latest HTC. I think this was the last nail in the Gerhard-Vodacom relationship coffin. </p>
I received a call from Lesley who informed me that they will be able to waive the migration cost and migrate me to the XL plan. He did not try to spin me some story, got straight to the point and was very friendly. If Vodacom employees people as effective as Lesley they will most certainly increase their customer base even further as well as maintain the current customers. I forgot to ask about the HTC query though.
I received a call from Lesley who informed me that they will be able to waive the migration cost and migrate me to the XL plan. He did not try to spin me some story, got straight to the point and was very friendly. If Vodacom employees people as effective as Lesley they will most certainly increase their customer base even further as well as maintain the current customers. I forgot to ask about the HTC query though.
Lesley, thanks for calling again to inform me on the HTC M10. I hope Vodacom decides to eventually get it on board.
Lesley, thanks for calling again to inform me on the HTC M10. I hope Vodacom decides to eventually get it on board.
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Dear Customer,
Thank you for taking the time to post this compliment on the website.
We truly appreciate your support and feedback.
This posting has been sent to the relevant parties in question for appropriate recognition.
Regards,
Vodacom Consumer Website Team