Vodacom unable to restore email service

My Vodacom email stopped working during the evening of 28-10-2024. I reported it to the call- center around 15:00 on 29-11-2024. I have made several follow-ups with call center with no success. On 31-11-2024 I spoke to a team leader that confirmed that the call was escalated to the technical team.

This afternoon at around 16:00 I called in to see if there has been any feedback, just to be told that the ticket is still unassigned/unattended at the technical team. Thee call center agent tried to call the technical team, but they didn’t answer the phone. I then requested to speak to a supervisor where the agent came back with the feedback that the team leader didn’t want to speak to me as she can’t assist with an email problem. I then requested to speak to a manager, to which I was informed that they do not have managers there with them and that their managers do not take calls.