Vodacom unable to resolve problems
We phone on a daily basis *** (Vodacom Business), holding on for up to 50 minutes, have lost internet connection that we use for business purposes since Friday the 27th of January. This is not the first time, it keeps on happening. No effort is made by this company to resolve our problem after previous complaints by my business partner and now me, they just ignore our request to get us back online asap as we may be liable for client requests that we now do not receive! I suggest you think twice before using this company for your internet needs, they are hopeless in resolving client issues and have no insight and very poor business relations.
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Replies (3)
Vodacom's replyOfficial
30 Jan 2024, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2024, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
30 Jan 2024, 14:42The AI standard reply will not fix our problem, personal contact and a solution to our problem is what we expect from Vodacom! Due course????? WHEN????
's update30 Jan 2024, 14:42
Reviewer Update
The AI standard reply will not fix our problem, personal contact and a solution to our problem is what we expect from Vodacom! Due course????? WHEN????
Vodacom's replyOfficial
01 Feb 2024, 10:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, records shows our Social Media Team has been in contact with your husband on the 31-01-2024 and an appointment has been scheduled for techs to come fix the issue.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2024, 10:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, records shows our Social Media Team has been in contact with your husband on the 31-01-2024 and an appointment has been scheduled for techs to come fix the issue.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,