Vodacom unable to resolve my sim swap issue

<p>I had to do a sim swap as I was ****** of my phone, the sim swap was done at a vodashop in vodaworld midrand and to this day the sim swap is still not active, when I call customer care they told it was pending and then days later they told me it was cancelled and I had to go back to the store to do a new one, the store gave me a new sim card and did a new sim swap but even that one is still not active, they just keep telling me they have a problem with their new 3D system, this is such an inconvinience , my contract is on this number, I have been without a line for over a week and no one is able to assist me. </p>