Vodacom unable to resolve my complaint

In October 2025 I received a call that my contract is expiring and I called to cancel the contract as advised by the Vodacom Consultant to do so, for me to do a new contract.

I did so but only to find out that Vodacom deducted the previous contract amount and not the new one that I just sign up for.

Now I received an email that my called that I logged for this matter is closed and yet not resolved.