JB
Juan B
1 reviews | Active since Dec 2013
25 Apr 2022, 08:29
Vodacom unable to resolve major issue
I went over from prepaid to contract. Since then, 99% of the time I am inable to make or receive calls. Sms and data works well. My wife called Vodacom numrous times, I am sure more than 10. Everytime the so called agents, do something but can't get it fixed. Saturday a lady called me on my MTN line to try to sort out the matter, she was so rude and u professional. Was still talking then she hang up the call.
We asked Vodacom to cancel the contract, we will pay the balance, they refuse but they can't sort out the issue. It is unprofessional and unfair to pay for something I can't use and the agents just sit there to receive their salary at the end of the month.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Apr 2022, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply25 Apr 2022, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JB
Juan B's updateReviewer Update
26 Apr 2022, 10:14Up to now still Vodacom didn't contact me in amyway after thete promise from yesterday. Typical example showing theor customer support. But I ha e to pay every month. Up to **** service!
JB
Juan B's update26 Apr 2022, 10:14
Reviewer Update
Up to now still Vodacom didn't contact me in amyway after thete promise from yesterday. Typical example showing theor customer support. But I ha e to pay every month. Up to **** service!
JB
Juan B's updateReviewer Update
27 Apr 2022, 09:23Now Vodacom replies and said they couldn't get hold of me. That is the main damn issue! Did Vodacom even try to contact the main account holder? They reply privately for they don't like the public to see their lazy useless excuses. UP TO **** OR EVEN WORSE
JB
Juan B's update27 Apr 2022, 09:23
Reviewer Update
Now Vodacom replies and said they couldn't get hold of me. That is the main damn issue! Did Vodacom even try to contact the main account holder? They reply privately for they don't like the public to see their lazy useless excuses. UP TO **** OR EVEN WORSE
JB
Juan B's updateReviewer Update
27 Apr 2022, 09:25Vodacoms private reply:
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you require further assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you require further assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
JB
Juan B's update27 Apr 2022, 09:25
Reviewer Update
Vodacoms private reply:
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you require further assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you require further assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team