EB
Elize B
1 reviews | Active since Aug 2016
27 Feb 2024, 18:03
Vodacom- Unable to report a problem
I phoned since 25th February to report no reception on my home lte device. Also all mobile phones have little to no signal. I couldn't even report it, I had to get out of town to report. First time I spoke to a lady, got cut off due to no reception. Second time I spoke to a man, there is a note on the system, but no query was logged by him. Today I phone again, spoke to a different lady, trying to report the ongoing problem, also no reference number provided. How many times must I phone and log a query before someone will actually assist me? I am paying Vodacom a lot of money each month, but I am not important enough to get service.
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Vodacom's replyOfficial
28 Feb 2024, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EB
Elize B's updateReviewer Update
04 Mar 2024, 14:10The problem is not yet fixed. For over 3 weeks there is no network on my home LTE device. But I still need to pay per month? With no service from Vodacom. I am not satisfied with a reply, I need a solution.
EB
Elize B's update04 Mar 2024, 14:10
Reviewer Update
The problem is not yet fixed. For over 3 weeks there is no network on my home LTE device. But I still need to pay per month? With no service from Vodacom. I am not satisfied with a reply, I need a solution.