AO
Andries O
1 reviews | Active since May 2019
25 Jul 2023, 13:53
Vodacom Unable To Rectify Contract Error
I have constantly phoned customer care over the last 3 months regarding a contract I have to pay but did not even receive the sim card to use the service. The contract was incorrectly processed. When I phone Vodacom I just keep on getting pushed through to another person and in the end no one can assist me but tell me someone will phone me. This is the same process that have been going through for 3 months now. And there is no office where I can go see someone because the shops just tell me they are franchises and can't assist me I must work through the call centre. I have been with Vodacom for years. It's a pity that it came to this.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2023, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2023, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2023, 07:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows:
You were contacted by the Business Partner on ***.
It was advised to the client that we will log a pickup and reversal and assigned a consultant to assist with the actual upgrade.
The credit is reflecting on the Vodacom account R4,977.04. We've sent the statement to ***
The number activated in error *** has been cancelled. Regards Consumer Website Team
You were contacted by the Business Partner on ***.
It was advised to the client that we will log a pickup and reversal and assigned a consultant to assist with the actual upgrade.
The credit is reflecting on the Vodacom account R4,977.04. We've sent the statement to ***
The number activated in error *** has been cancelled. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2023, 07:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows:
You were contacted by the Business Partner on ***.
It was advised to the client that we will log a pickup and reversal and assigned a consultant to assist with the actual upgrade.
The credit is reflecting on the Vodacom account R4,977.04. We've sent the statement to ***
The number activated in error *** has been cancelled. Regards Consumer Website Team
You were contacted by the Business Partner on ***.
It was advised to the client that we will log a pickup and reversal and assigned a consultant to assist with the actual upgrade.
The credit is reflecting on the Vodacom account R4,977.04. We've sent the statement to ***
The number activated in error *** has been cancelled. Regards Consumer Website Team
Best regards,