Vodacom - unable to rate service, as there is NONE!

If it was possible to give no stars, I would. Vodacom has been unable to allocate a payment made to an incorrect reference number since 9 FEBRUARY! Then, to make the incompetence worse, they SUSPEND our service! No amount of sending the proof of payment to their pop email, various customer service representatives, accounts department and social.media email addresses has made an iota of difference - everytime you get someone on the phone, they ask for the same thing again, or if you write to them, you have to give all your details and the query over and over and over again! Every time they say they have received the pop, and the suspension will be lifted and nothing happens! We eventually paid another almost 4k in today - I had an emergency with a highly venemous snake in the house, and could not phone for help!!! Will Vodacom wake up eventually if someone dies because they can't get help in an emergency????