Vodacom unable to provide fiber but holds client to randsome

Item: Vodacom
Rating: 1
Author: Bridget E

PLEASE RELEASE THE VUMATEL FIBER LINK THAT YOU WERE UNABLE TO PROVIDE SERVICE TOO SINCE 29 JAN 2018, SO THAT I CAN SECURE SERVICE WITH ANOTHER ISP.

PLEASE RELEASE THE VT (OBJECT NUMBER) (VT-TVS-OB-0692)!!!

I RECEIVED CONFIRMATION VIA REFERENCE NUMBER ON 12 FEB FROM VODACOM THAT THIS WILL BE CANCELLED AND OBJECT NUMBER RELEASED - SR190 ********** 52

SERIOUSLY VODACOM THIS IS SHOCKING CUSTOMER SERVICE.

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Replies (1)

Vodacom's replyOfficial

01 Mar 2019, 16:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Mar 2019, 16:33