LJ
Liz J
1 reviews | Active since Mar 2019
30 Mar 2019, 11:25
Vodacom unable to provide a consolidated 12 month statement of account
Good day, I was told that Vodacom cannot supply me with a one page consolidated account statement (invoiced and paid amounts) on 12 months, reflecting only 12 entries for one of my cellphone numbers on contract. They are also unable to type me the 12 entries on a Vodacom letterhead. How on earth is this possible. Can someone investigate if it is true that their system cannot exctract such a query?? Will appreciate your help! I would like their response in writing and not via phone to have concrete evidence.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Mar 2019, 17:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Mar 2019, 17:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LJ
Liz J's updateReviewer Update
30 Mar 2019, 22:28I had interventions with your customer service department via roughly 19 emails, and 2 telephone since 25 March telling me to draw such a statement is impossible!! I hope that it would be solved through your contact that will now get in touch with me from hereon. Regards
LJ
Liz J's update30 Mar 2019, 22:28
Reviewer Update
I had interventions with your customer service department via roughly 19 emails, and 2 telephone since 25 March telling me to draw such a statement is impossible!! I hope that it would be solved through your contact that will now get in touch with me from hereon. Regards
LJ
Liz J's updateReviewer Update
02 Apr 2019, 18:11Good day, thank you Vodacom, my query were resolved today. It is just a pitty I had to go through the Hellopeter route in order to get it done. I appreciate the fast service I received after publishing it here. Kind regards Lizette
LJ
Liz J's update02 Apr 2019, 18:11
Reviewer Update
Good day, thank you Vodacom, my query were resolved today. It is just a pitty I had to go through the Hellopeter route in order to get it done. I appreciate the fast service I received after publishing it here. Kind regards Lizette