MB
Marike B
1 reviews | Active since Oct 2019
16 Oct 2019, 10:48
Vodacom unable to process my payment
My account shows "IN ARREARS". I have made payment 6 days ago and I have called their helpline and followed the prompts to notify them of my payment. My account still shows in arrears and when I call their Accounts number and follow the prompts to speak to a consultant I get a "the number you have dailed does not exist" notice. When I called a Vodacom shop to assist me with the issue, they just redirected me to the useless accounts line.
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Vodacom's replyOfficial
16 Oct 2019, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2019, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2019, 14:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply31 Oct 2019, 14:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team