Vodacom unable to pay ********** money back into my bank account after months and multiple requests

Vodacom, why is it so difficult for you to repay my money after it was taken from my bank account. Your ***** department has confirmed the ***** has been cancelled and that all additional numbers on my account has been removed. It has now been since 2 April that I have been trying to get my money back.

I have made about 10 requests now to get this sorted and somehow your sales and collections departments have been unable to get this done. I have spoken to the following people to get this done: 2 April: Smangaliso Yika - unable to help 9 April: Thobile Nkosi - unable to help 20 April: S Moodley - very helpful to cancel data sim 20 April: Thembi Ncobe - unable to help 21 April: Linda Mkhiza - unable to help 12 May: Tshepo Zwane - unable to help 18 May: Phumzile Dlamini - unable to help 28 May Dumisani Shongwe - unable to help

I then decided to to into the Blue Route store in Blue Route Mall in Tokai in Cape Town and started speaking to Thandeka Nxu on 29 May. She then logged another request but this one was also closed without doing what she asked them to do.

I went back to the store on 8 June where Thandeka logged yet another request (***) which has been taken up by Deborah Kekane and I was told that the request would be finalised by 15 June (today). I have just received an email from Thandeka saying she has not heard anything from them yet.

Thandeka has been the only person in the last couple of months who has shown any kind of interest and understanding of what needs to be done and she is the only one getting back to me with some progress reports.

I will be going back to the store every week until this is sorted and my money is paid back into my bank account.

I will also be writing a review every week until my money is paid back into my bank account.