Vodacom unable to load data on my contract

I am on a Red Adavantage contract and my data ran out on Saturday 12 May. Since then, I have been unable to recharge via the app or by dialing *111# . Even Vodacoms contact centre cannot load data for me??? All I get told is that there is a technical issue on my account and that this has been escalated. No feedback or updates. I call the contact centre on a daily basis and explain the same issue to different people. There is no urgency or commitment in having this resolved. I called this evening 16 May 2018 to escalate and spoke to Nthabiseng. She put me on hold for 15 min and then told me to call back as the admin lady was on lunch? How pathetic is that I must call back. This issue has severely impacted my business as I rely heavily on data. I have been with Vodacom for 8 years but seriously looking at switching. I need this resolved asap.