TVdM
Thereza Van der Merwe

1 reviews | Active since Jan 2019

24 Jan 2019, 14:11

Vodacom unable to honour advertised deal!

I upgraded on 28 Dec 2018. The deal was a Samsung Galaxy S9+ with a Samsung Galaxy Smart watch. The watch wasn't available so the deal was on backorder and I had to wait. That is not the problem. I have been phoning quite regularly for an update on the expected date of delivery for the watch. Last week they told me I would get it by the end of this week. Today when I phoned, I was told that the phone I ordered has been discontinued and they don't know about the watch? Last week there was no mention about the discontinuation? When asked if Vodacom was going to inform me about the discontinuation, the lady just said that the consultant with whom I took out the contract was suppose to tell me. I recorded the whole conversation when I upgraded because out of previous experience I knew that something would probably go wrong again. I would like this sorted and know when the deal I signed up will be delivered to me please.

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Replies (4)
Vodacom
Vodacom's reply24 Jan 2019, 14:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team     
TVdM
Thereza Van der Merwe's update25 Jan 2019, 15:10
Reviewer Update
How serious can Vodacom be about customer service if they say a consultant will phone me back, but a day later, no phone call. I am also still waiting since yesterday morning for the consultant who wrote this deal to phone me back ... complete silence.
TVdM
Thereza Van der Merwe's update25 Jan 2019, 15:13
Reviewer Update
27 bad reviews for Vodacom just for today ... that says a lot about how they care for customers.
TVdM
Thereza Van der Merwe's update30 Jan 2019, 09:49
Reviewer Update
Good day, I think Vodacom might have copied and pasted the wrong feedback here. I app**** for an UPGRADE in December, haven't received anything yet. Nothing to do with *****??