Vodacom unable to honour advertised deal!

I would give a 0 star if possible. I have app**** and been approved for a new contract on Black Friday 2018, it was a data deal with a free tv. Its now nearing the end of Jan 2019 and i still await the tv.

As per communication between digital planet and vodacom they just bounce me between both companies. I have taken the contract out with vodacom not digital planet so its only right for them to assist.

I call vodacom online customer care only to repeat the same problem weekly, hear the same promises weekly yet to no avail.

Kendell i believe is the superviser rudely replies to an email saying it has been delivered to me, when i asked for proof of delivery ofcos no reply. She hasnt responded to any of my calls.

They have already debited my account for something they could not honor to date and when approached to cancel they asked me to pay cancellation fees and the contract amount....my question is why should i be liable for vodacom not being able to supply items they have advertised for and for deals they are unable to honour.

I dont know what to do any longer, calls and emails are useless and nw this is my final resort.