TM
Tshepiso M
1 reviews | Active since Jul 2019
12 Jul 2019, 11:03
Vodacom unable to help me transfer data
I bought a data bundle & my phone got damaged & I wanted to transfer it to my other phone but vodacom was unable to help me.On their website the don't mention that you can transfer data when it only has 5 days to expire.I called the call centre 5 times & got 5 different anwsers on how to transfer data
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Replies (2)
Vodacom's replyOfficial
12 Jul 2019, 11:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Jul 2019, 10:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply30 Jul 2019, 10:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team