HC
Hendrik C
1 reviews | Active since Dec 2017
26 Feb 2019, 13:17
Vodacom unable to give me reasons why my upgrade date changes
Been prompted to upgrade one of my contracts online. Getting conflicting dates. Took contract out n the 22nd of May 2017, due to upgrade on 23rd February 2019 as per UG sms. No one able to assist me online, in store or on their chat facility. Been up and down with this problem for weeks. I spend 3k a month with these guys. The call centre guy reckons he doesn't have enough access to assist me, then why call back in the first place????? A pity I can't post the screenshots here.
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Replies (4)
Vodacom's replyOfficial
26 Feb 2019, 16:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HC
Hendrik C's updateReviewer Update
26 Feb 2019, 22:40I am not interested in speaking to ANOTHER consultant. I have wasted my time with at least 10 of them. Sort my issue out and then call me. The number in question is ********** . Check the starting date of the contract and when I am told I can upgrade. Start 22 May 2017, and upgrade due 23 February 2019 according the UG sms.
HC
Hendrik C's update26 Feb 2019, 22:40
Reviewer Update
I am not interested in speaking to ANOTHER consultant. I have wasted my time with at least 10 of them. Sort my issue out and then call me. The number in question is ********** . Check the starting date of the contract and when I am told I can upgrade. Start 22 May 2017, and upgrade due 23 February 2019 according the UG sms.
HC
Hendrik C's updateReviewer Update
26 Feb 2019, 22:41The main number is ********** 234.
HC
Hendrik C's update26 Feb 2019, 22:41
Reviewer Update
The main number is ********** 234.
Vodacom's replyOfficial
28 Feb 2019, 07:29Dear Hendrik,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply28 Feb 2019, 07:29
Official
Dear Hendrik,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)