XB
Xolani B
1 reviews | Active since Mar 2021
06 Aug 2021, 15:02
Vodacom Unable to do SIM SWAP
I lost my SIM card on Sunday (1 Aug 2021). Then went to Vodafone shop(2 Aug 20121) to do a sim swap. Previous I was on contract then change to prepaid on 2017. Now Vodacom is saying my number was deleted and they cannot see it on the system.
They raised a request with the back office which was supposed to resolve my issue in 24/248 working but nothing happened. Keep calling them they said they cannot do anything until back office get back to them.
I cannot do anything since I am recieving OTP on that number. Today is 06 Aug 2021 I called them now they say they do not have ETR because of covid.
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Vodacom's replyOfficial
07 Aug 2021, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team