Vodacom unable to do proper invoicing

<p>On the 26 November 2016 i took out 2 new contracts with Vodacom and I paid some of the connetion fees in store and the rest was supposed to be deducted from my bank account through debit order. On the debit date vodacom never deducted the monies from my account and I had to go into a vodacom store to pay my account so that I am not in arrears. The lady that assisted me stated that there was a problem with my banking details so I paid the amount that was owed and she supposedly corrected my details. Now that i have my vodacom contracts for one month only, again there was no deduction and now vodacom is charging penalty fees and sending threatning smses to pay. I contacted vodacom and asked them why they are failing to deduct the money because i had more than double the amount that they where supposed to deduct in my account. The lady that assisted me stated that she cannot open my account information because there is a system error. (it seems that vodacom is always having system errors) she did however state that i am oweing more than R1600 for my contracts. My Contract is a flexi 110 and with the phone equals R349 per phone x2 equals R698. i also have itemised billing added and with the prorate should bring my ammount owed to R724.95 for the month owed at the begining of January. I have also received as statement that states i owe a total of R1622.95 and the statement includes the amount that i have already paid to vodacom. When i called vodacom the lady that assisted me stated that she will write up the complaint and send it to the disputes department and they will contact me within 24hours, this was around the 4/5 Jan 2017. I have still not received any call from vodacom. vodacom is comepletely unwilling to assist a client at all with queries on an account and while i am awaiting to resolve this they keep sending threatning smses that i should pay amounts that cannot be accrued within a one month period of having my contract and they are completely unwilling to resolve it amicably. If vodacom ever reads this you can cancel my contract effective immidiatly without any penalty fees applicable because you are completely inable to give proper service.</p>