Vodacom unable to do an activation order and refusing to cancel

Item: Vodacom
Rating: 1
Author: Nondumiso Z

We have been waiting for Vodacom to activate our internet line for over 5 days. No one is calling us with updates, when we request for cancellation since no one is able to help us, they say it will take 30 days. Pathetic service ever. we have been without WIFI from the 1st of April 2021 due to them being unable to do an activation order.

Helpful (0)

Replies (4)

Nondumiso Z's updateReviewer Update

09 Apr 2021, 11:24

here is a cancellation reference number SR***

Nondumiso Z's update09 Apr 2021, 11:24

Reviewer Update

here is a cancellation reference number SR***

Vodacom's replyOfficial

09 Apr 2021, 14:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Apr 2021, 14:02

Official

Nondumiso Z's updateReviewer Update

09 Apr 2021, 15:42

Thank you, still awaiting feedback, they said someone will be in touch an hour ago

Nondumiso Z's update09 Apr 2021, 15:42

Reviewer Update

Thank you, still awaiting feedback, they said someone will be in touch an hour ago

Nondumiso Z's updateReviewer Update

14 Apr 2021, 08:15

Still no response and no activation order. We call everyday and the consultants promise to call back but never do. What are we supposed to do?

Nondumiso Z's update14 Apr 2021, 08:15

Reviewer Update

Still no response and no activation order. We call everyday and the consultants promise to call back but never do. What are we supposed to do?