VODACOM UNABLE TO DO A SIM SWOP IN 6 DAYS?????!!!!!!!

Surprise Surprise VODACOM has let me down ONCE AGAIN. I honestly do not know why I have never switched service providers. I was due for an upgrade and did one through Elite Mobile (who apparently handle Vodacoms upgrades). I received my new device WITHOUT an upgraded SIM card and so had to then wait an additional 3 days to receive my new sim card (bearing in mind I had to mission to get a new sim card). Once I received my new sim card I inserted it into the new device and was told to call customer care to request a sim swop. I first did this on the 29 May 2017. HEY VODACOM!!! It's now the 4TH JUNE AND ITS STILL NOT DONE!!! Since the 29 May I honestly think I have spoken to a minimum of 13 of your "so called customer care agents". NOT ONE was helpful in the slightest. They all basically read from what I can only presume to be a script: "I can see you have requested a sim swop, but it is still open on my side, I will put you through to our "SOLUTIONS DEPARTMENT" What solutions department??????? I spent literally hours trying to sort this out and it is the most infuriating thing ever!!! NOW today, I have noticed my old sim card in m y old device has stopped working!!! AGAIN, MY NEW SIM IN NEW DEVICE IS STILL NOT ACTIVE!!!! I then once again call the "customer care" line and I am told that it will now take an additional 24 hours for the sim swop to be completed, but if there's a problem with the sim then I have to begin the whole process ALL OVER AGAIN!!! Oh and the "service agent" very politely told me I must "JUST BE PATIENT!!!" So now basically I have 2 sim cards in 2 phones and NEITHER ONE of them work?????? So I asked the guy how they plan on contacting me to see that the sim swop had been done....to which the response was "ummmmm....maybe send me your email"??? This is just absolutely atrocious service from you VODACOM, and I will be posting this message every where I can until SOMEONE who can ACTUALLY HELP contacts me and the problem has been resolved!! Vodacom: PLEASE feel free to go onto my profile that you obviously have access to and you should be able to see how many times I have called and how much time I have wasted trying to sort out an issue that shouldn't be an issue AT ALL?? Oh and while you are on my profile I would recommend you view who all "assisted" me because ALL of those consultants MIN 13 should be trained once again. Why should we as customers pay your EXHORBATANT rates for very little airtime / data and ZERO customer services and ENDLESS problems?? REF# 1- ********** **********