Vodacom - Unable to cancel automatic contract upgrades

Item: Vodacom
Rating: 1
Author: Nitesh R

Absolutely pathetic service from Vodacom. Two of my contracts were automatically upgraded without my consent and approval. I've been trying to cancel these contracts from February 2023 to no avail. This service has made me reconsider using Vodacom and in future I will be moving over to another service provider.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Sept 2023, 08:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Sept 2023, 08:17

Official

Nitesh R's updateReviewer Update

20 Oct 2023, 06:23

There was a private reply stating this issue was resolved and someone tried contacting me from Vodacom.
This issue has neither been resolved nor has anyone contacted me.
I have been billed AGAIN for the same contract that was renewed without my approval in February 2023.

Nitesh R's update20 Oct 2023, 06:23

Reviewer Update