Vodacom unable to cancel a contract.... no service

After 3 months of frustration and anger, my account cancellation has still not been sorted. I am exhausted from dealing with *********** staff and eventually reached my peak today after the consultant kept apologising non stop literally after everything he said. It is such a cheap word if repeated without any action.

I have asked repeatedly to speak to manager or leader but always off duty, unavailable etc. Was promised someone would call me back.... never happened.

I have written emails spent hours on the phone and still no resolution. They even offered to give me a new contract.... I mean offer something new but cant sort something old.

I am disappointed in the service and emotionally drained.

I just cant even.....