BS
BONGANI S

1 reviews | Active since Nov 2017

09 Nov 2017, 13:48

Vodacom unable to blacklist my moms phone

My mom received a cell phone contract from Vodacom its these new 066 numbers but now the problem is that Vodacom is unable to blacklist the phone since Tuesday so that we can open a case with the police, we have been sent from pillar to post, all we need is the ITC number so that we can go to the police

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Replies (2)
Vodacom
Vodacom's reply09 Nov 2017, 15:20
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Nov 2017, 07:38
Official

Good day Bongani,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian