CB
Christo B
1 reviews | Active since Sept 2009
28 May 2021, 18:46
Vodacom unable to assist with upgrade
Here we are. Still not able to upgrade. 7 Attempts to do an upgrade with Vodacom and not 1 step futher than the start of May 2021. The app, Vodashops and call centre not helping in getting this done. App is useless, stores are useless and being sent from the 1 person to the next. I think its now safe to say that Vodacom is not interested in customer service and their clientele. So I will most probably be waving goodbye to Vodacom after 15 years of connection (or non-connection).
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 May 2021, 11:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2021, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Christo B's updateReviewer Update
29 May 2021, 16:45Uhm.....okay. Just like every other time. For some reason I simply do not believe you. Oh wait, that reason being.....Coz that is what you say everytime and then nothing happens. So, seeing is believing.
CB
Christo B's update29 May 2021, 16:45
Reviewer Update
Uhm.....okay. Just like every other time. For some reason I simply do not believe you. Oh wait, that reason being.....Coz that is what you say everytime and then nothing happens. So, seeing is believing.
CB
Christo B's updateReviewer Update
31 May 2021, 13:58Still no word from Vodacom. Not surprised.
I will be taking out a new contract with MTN today
I will be taking out a new contract with MTN today
CB
Christo B's update31 May 2021, 13:58
Reviewer Update
Still no word from Vodacom. Not surprised.
I will be taking out a new contract with MTN today
I will be taking out a new contract with MTN today
CB
Christo B's updateReviewer Update
02 Jun 2021, 10:20Always the easy way out. "We tried to make contact with you". I dont see any proof of when you tried to make contact.
CB
Christo B's update02 Jun 2021, 10:20
Reviewer Update
Always the easy way out. "We tried to make contact with you". I dont see any proof of when you tried to make contact.