Vodacom unable to assist, even when agents respond.

It appears to have become commonplace to use chat bots and answering systems that direct you to self help portals. The bot on Vodacom Facebook messenger, denies that it is a bot, and that only humans work there. If that is the case, could we please re-consider Vodacom's facebook slogan. Technology can take us far but with the power of humanity, we are able to go #FurtherTogether. Bots are able to respond, but cannot assist. The humans are possibly able to assist, if one could reach them. But they do not respond. And if and when they do after hours and hours of struggling to reach them, it's all: "We're sorry for your inconvenience, but I am also unable to assist."