sS
shellscarroll S
1 reviews | Active since Jul 2016
21 May 2020, 17:31
Vodacom unable to assist - but bound to contract!
Don't get Vodacom Fibre! They are not able to assist with installation issues. 7 phone calls and no resolution. they put me on hold and the call drops. 16h30 is too late for customer service to assist. Vumatel are saying the Sales Order is cancelled and just needs to be reinstated. Vodacom can't understand! Wasting my money as I am unable to work with no fibre! But of course, I have a contract which they are in breech of!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 May 2020, 08:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2020, 08:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
sS
shellscarroll S's updateReviewer Update
22 May 2020, 16:54Thank you Vodacom for getting Marlin to contact me today and to refer me to Neo who of course has not contacted me and has not arranged for my matter to be resolved! Vodacom Fibre should be avoided as it is Friday afternoon and I have another weekend without fibre! But what do Vodacom care?
sS
shellscarroll S's update22 May 2020, 16:54
Reviewer Update
Thank you Vodacom for getting Marlin to contact me today and to refer me to Neo who of course has not contacted me and has not arranged for my matter to be resolved! Vodacom Fibre should be avoided as it is Friday afternoon and I have another weekend without fibre! But what do Vodacom care?
sS
shellscarroll S's updateReviewer Update
27 May 2020, 03:36Still no response from Vodacom. This is now 5 days later and Vodacom still don't care. This has been lodged with the Consumer Gois Ombudsman for resolution. Contract needs to be cancelled so that I can go elsewhere. Service not provided is breach of contract by Vodacom!
sS
shellscarroll S's update27 May 2020, 03:36
Reviewer Update
Still no response from Vodacom. This is now 5 days later and Vodacom still don't care. This has been lodged with the Consumer Gois Ombudsman for resolution. Contract needs to be cancelled so that I can go elsewhere. Service not provided is breach of contract by Vodacom!