VODACOM UNABLE TO ASSIST

I reported a complaint with Vodacom on Saturday, 2015-04-18, with reference A1-X1ZJ-0111CM regarding a faulty cellphone tower which serve the whole community of Utrecht and surrounding area. The tower has no DATA service. One can only make and receive calls and SMS. This problem started on Friday, 2015-04-17.<br> The result of this is that there is no data bearing which means that one can not access the internet or send and receive emails. Social networking and BBM services is also down. A lot of the suppliers in Utrecht use GPRS equipment which is also down. No EFT payments can be made and prepaid Electricity cant also be obtained.<br> When I phoned the Call Centre again today, 2015-04-21, I was informed that the complaint is still pending and escalated to the relevant department.<br> They can not supply me with a cellphone number to follow-up when this will be resolved nor if this had been attended to yet.<br> It seems that this problem is not a priority for Vodacom as this is already day 5 and our businesses in Utrecht is suffering of this non care attitude.<br> <br> I thank you<br> <br> Andre