Vodacom Unable to activate new contract

<p>15 days ago I decided to move my long time MTN account to Vodacom as the contract had expired and Vodacom had a new phone I liked. MTN cancelled the contract and migrated the number to prepaid for the Vodacom Port. I did all the contractual stuff at a Vodacom store and the agent then said they were porting me to prepaid and then would activate the Contract SIM. After 12 hours, the MTN number became inactive but the Vodacom contract SIM had no service. The following day Vodacom told me to insert a prepaid SIM they had given me, and then I had service, but could not load any data or airtime. <br />The following day Vodacom activated the prepaid SIM so that I could add data and airtime and assured me my contract account activation would happen that day (Sat 19th). Each subsequent day I have called the Vodacom shop several times and have been assured that the contract would be activated that day as "IT" were resolving the issue, but after 11 days I am still on a prepaid account and have had to pay to add data and airtime.<br />Vodacom and/or their outlet agents appear to be either *********** or unwilling in their ability to resolve this issue after 15 days. I have received whole litany of assurances and excuses from the manager downwards for their inability to resolve the issue. As the contract was initiated at a Vodacom store (agent), Vodacom themselves are uninterested in assisting and maintain the issue can only be resolved by the store staff.</p>