HS
Hannes S
1 reviews | Active since Apr 2012
12 Apr 2022, 14:35
Vodacom unable (or unwilling) to rectify ther mistakes
Awaiting Ms Fatima Campbell the Manager to return my promised call (regarding the issues that Keegan and Nkululeko were unable to resolve). It is now 12 April and the data that was supposed to be loaded on 1 April is still outstanding. In January Vodacom also deducted money for a contract that had ended last year already, and to date I'm still waiting for that refund. I've just spent another 2hrs trying to get assistance. 7 months of daily issues trying to get Vodacom to give me what I paid for / what they promised. The service is a bit pathetic.
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Vodacom's replyOfficial
12 Apr 2022, 16:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2022, 16:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hannes S's updateReviewer Update
04 May 2022, 12:50Nobody contacted me, nobody assisted me, my refund pending since January is still outstanding. Your above messages are blatant lies. Thanks for confirming my choice in getting rid of this useless "service provider".
HS
Hannes S's update04 May 2022, 12:50
Reviewer Update
Nobody contacted me, nobody assisted me, my refund pending since January is still outstanding. Your above messages are blatant lies. Thanks for confirming my choice in getting rid of this useless "service provider".