Vodacom-Ultimate Inconvenience

Convenience turned into Inconvenience- I was called by Vodacom online, Chelsea Vurden, ECVM department to upgrade my data line which I agreed to. After the upgrade my data sim didn't connect. I informed Chelsea via mail, but she ignored me. I had to go through the trouble of going to a Vodacom shop to resolve the issue. The consultant at Vodacom Clearwater was able to resolve the issue. She showed me that the online consultant upgraded the number, but onto a new sim and we had to do a sim swap which cost me money to resolve the matter. I will surely consider moving to an alternative service provider as soon as the contract lapses.