VODACOM *****ULENTLY PROCEED WITH MIGRATION

My daughter working overseas was contacted by a Vodacom call centre agent on Tuesday 27 May 2025. The agent offered my daughter a migration from her current Red Flexi 300 plan to the Red Flexi 510 plan. My daughter is in the 9th month of her current agreement. International roaming is active on her current agreement and the agent advised that with the migration, she would be saving around R50 per month. The agent would send a quote to be signed and approved and would only proceed on receipt thereof. The quote was received from a "no reply" mailing address. Shortly thereafter, my daughter's connectivity indicated "no service". She could only connect via WiFi. This happened before the quote was approved for the migration. She was now stranded in a foreign country without any means of communicating except when in the vicinity of a WiFi network. The customer care number goes unanswered. The customer care email auto reply message is that the mailbox is full and cannot accept more messages. THIS IS RIDICULOUS AND ANNOYING!!! Only yesterday, Saturday 31 May 2025 at around 14:15 South African time was her service activated after being assisted by a store where she upgraded 9 months ago. The store had to also reactivate international roaming. THE AGENT HAS COMMITTED ***** BY PROCEEDING WITH THE MIGRATION WITHOUT THE SIGNED APPROVED AGREEMENT AND HAS CAUSED A LOT OF ANXIETY AND FRUSTRATION DUE TO INCOMPETENCE. My daughter was alone in a foreign country and Vodacom endangered her safety. Please further investigate and provide feedback. Personal details would be shared on a separate email to a Manager for further investigation.