Vodacom *****ulently opened an account in my name

A *****ulent account was opened in my name at Vodacom. I noticed when Vodacom debited my account in October 2023. I went and queried it at the Vodacom store and they told me to get an affidavit and a copy of my ID with 3 samples of my signature of which I did in November 2023. I handed it at the store so that they can send it to the ***** units. I was promised I will receive a call from ***** unit and no call came.

I went back to the store 27 December 2023, I was advised we need to re-start the process of which we did. Again I didn't receive a call from Vodacom. Instead Vodacom kept on debiting my account. Each time I reversed the debit order. I went again to the store 27 January 2024. Again we re-deed the the procedure again. Still no call From ***** department, instead I am being harassed by MBD, the Vodacom unit for collections. In March of 2024 I started receiving 3 calls a day from the debt collection side of Vodacom.

I emailed the ***** email and got an automated response on the 16th of April 2024 and got a reference number EC-1TLS-38D91I. Every time the Vodacom collections called me, I gave them the reference number. That happened an average of 3 times a day. I went back again to the Vodacom store end of April 2024. This time the store decided to call the ***** unit and I spoke to them and they promised an investigation and a speed resolution. On the 14th of May 2024 I received a call and an email saying the investigation has confirmed that my situation is *****. Its now all over. The calls from Vodacom didn't stop.

Fast forward 25 May 2024 I receive a letter from MBD, the collections unit of Vodacom saying I must pay R23 353.14 outstanding from my account within 7 days otherwise legal action will be taken against me. This is bad service. I have never owned a Vodacom account in my life. My credit score has been affected as Vodacom decided to report to the credit bureau that I have skipped payments when in actual fact I don't have an account with them. If I had financial means I will be taking legal action against Vodacom because they opened an account in my name without my Knowledge and they attempted to debit my account 5 times.

A big giant like Vodacom is expected to do better than this. As usual the response will be that someone will call and they never do.

Francis Moyo