SB
Sibongile B
1 reviews | Active since Jun 2015
01 May 2023, 11:41
Vodacom *****ulently migration
Vodacom is failing to solve my problem since 09 March 2023 when I was migrated without my permission even today I am still on the same package that they chose to migrate me to. Will I be wrong if I cancel my debit order with them and only pay them manually what I signed for not the additional amount that comes with the migration?
I am not in a position to afford paying the extra amount, my child school fees is on arrears because of the difference I paid in April.
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Replies (2)
Vodacom's replyOfficial
01 May 2023, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2023, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2023, 09:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply11 May 2023, 09:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards
Consumer Website Team
Best regards,