Vodacom *****ulent upgrade

On 18 August I contacted Vodacom to cancel my existing contract on my phone since it will be my last instalment on the 25th. I was then informed that there was an upgrade on my account for 2 iPhone 17 pro max, which I never requested, never authorised, never even received a call offering me such an upgrade. I was notified that the upgrade was made on 12 August 2026 and the email on my account was not mine and the address the phones were delivered on 18 August 2026 to an address in Cape Town yet I live in Durban.

I reported this issue and made sent an email with an affidavit stating my case to the Vodacom *****s department. I stated the user and the dealer which ordered the upgrade on my account, as I was given this info by the after sales department. I have not received any updates even now. Vodacom has *****s me and failed me as a consumer to protect my information as their customer since this upgrade was done on their side with zero communication with me. With no authorisation. I never wanted an upgrade and I never requested for one. And nothing was ever communicated with me and I would not have known if I didn’t call them to cancel my existing contact.