BU
Barend U
1 reviews | Active since Jul 2022
26 Jul 2024, 15:41
Vodacom *****ulent Transacting Migrations
Earlier this Week i randomly got Messages Quotations were generated against my profile and vetting was successful. I did not Solicit or approve any Migrations. Got through to Customer care and a Lady assisted me and Cancelled the Migration Process. they Identified the user and would get back to me who was *****ulently processing this migration. i got an SMS stating Query Was Closed. low and Behold all 4 Quotations being processed again today.
I am considdering Legal action against Vodacom for *****.
i suggest they fix this matter immediately as i will not be having this conversation a 3rd time.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Jul 2024, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BU
Barend U's updateReviewer Update
02 Aug 2024, 20:16Thank you for resolving the matter swiftly
BU
Barend U's update02 Aug 2024, 20:16
Reviewer Update
Thank you for resolving the matter swiftly
