BU
Barend U

1 reviews | Active since Jul 2022

26 Jul 2024, 15:41

Vodacom *****ulent Transacting Migrations

Earlier this Week i randomly got Messages Quotations were generated against my profile and vetting was successful. I did not Solicit or approve any Migrations. Got through to Customer care and a Lady assisted me and Cancelled the Migration Process. they Identified the user and would get back to me who was *****ulently processing this migration. i got an SMS stating Query Was Closed. low and Behold all 4 Quotations being processed again today.

I am considdering Legal action against Vodacom for *****.

i suggest they fix this matter immediately as i will not be having this conversation a 3rd time.

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2024, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

BU
Barend U's update02 Aug 2024, 20:16
Reviewer Update
Thank you for resolving the matter swiftly