VODACOM *******/*****ULENT ONE-SIDED CONTRACT Renewals

Your BOT-driven automated replies just shows how little you value your loyal clients. Please wake-up and start to give SOME Service.

Vodacom, How many more times must I call 082135 to be assured that the ********* from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your *** call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS *********. Please refund the ******* R399 monies immediately to my bank account and adapt the *********.U.L.E.N.T contract and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL.

VODACOM *********/T.H.E.F.T ONE-SIDED CONTRACT RenewalsVodacom commits more and more unfair practices, i.e. *********.
Reasons:
1] Loyal client since early 1990's; and
2] Used to upgrade my 2 mobile contract every 2 years; and
3] Started not upgrading these 2 contract every 2 years, by NOT choosing any device upgrade, but just a "usage contract every 2 years, since 6 years ago, since I have 2 Samsung A50's that works well and does not need any upgrade; and
4] I could renew these 2 contracts since October 2023, but was told by Vodacom that I could just let them roll over on a month-by-month basis; and
5] On 2024/05/05, I received an Invoice stating that my 2 contracts would be upgraded by Vodacom (unilaterally, no consent whatsoever from myself) to each 1 to increase by R126,47 each due to new contract packages by Vodacom, from "RED 1,2GB 200min TopUp Line Rental" to "RED 1,3GB 200min TopUp", whilst my current usage of these 2 numbers have built up a substantial amount of minutes voice surplus as well as data surplus, since 1 have had fibre at home for the past 9 years and retired 12 years ago and stopped doing contract work 6 years ago and only seldom use data from these 2 contracts (mainly WiFi to home router connected to fibre; AND
5] At the same time, the TOOK (actually either THEFT OR *****) my unused call minutes as well as unused data, since they (without my consent) changed my contract; and
6] I visited the Tygervalley Vodacom shop on 2024/05/06 to try to get these issues but was told by the salesperson to wait for the first invoice at the end of May 2024, to get the issue resolved but to phone Vodacom directly when I get the new invoice; and
7] On 2024/06/01 a Debit Order for these 2 revised contracts (solely from Vodacom's side) was deducted from my bank account with an ADDITIONAL R399,50 on top of that on the 1 contract for so-called "50GB Data Bundle @ 50% discount" which I have never requested nor agreed to at all; and
8] On 2024/06/02, I received an email invoice from Vodacom with these 2 new contracts attached and a request to sign them and send them back to Vodacom (1 day AFTER the DO was deducted from my bank account); and
9] I immediately (2024/06/02) contacted Vodacom on their 082 135 number to try to get the one-sided THEFT/********* corrected at 12h58 and spoke to Mathapelo to get it corrected and gave her the exact details of the 2 new contracts that I wanted, i.e. NOT THOSE ENFORCED BY Vodacom and also asked for the refund of the T.H.E.F.T of R399,50 that was deducted; and
10] I was assured that it would reflect om my online Vodacom Invoice statements; and
11] On 2024/06/04, I noticed that NOTHING HAS CHANGED, i.e. no refund and no change on my online contract details and I phoned 082 135 (at 10h00) again and spoke to first Karensa who transferred me to Zandie (Ref No = 240029) and she promised me that the 2 contracts will be changed as requested by me to be "RED 2,5GB 100MIN TopUp Line Rental" which meant "1,3GB Anytime and 1,3GB NightOwl 100min TopUp Line Rental"; and
12] Zandie stated that I must contact their Billing Department to get the R399,50 REFUNDED - to be addressed to the "Billing Department" VIA email - I tried doing this but Vodacom does not receive emails on this mail account and subsequently tried online on their website and laid a complaint (no reference number received); and
13] I once again tried calling 082 135 to get to the Billing Department, but just got no response.
14] To top it off, I have just received another email from Vodacom stating that they will also raise a DO on my bank account with the same errors on it, i.e. wrong one-sided contracts as well as the THEFT/********* R399,50 item on it.
I am trying to get these F.R.A.D.U.L.E.N.T. contracts to be cancelled on Vodacom's side and adapted as requested by myself, as well as have the F.R.A.D.U.L.E.N.T. R399,50 refunded to my bank account.
If Vodacom dares to submit another F.R.A.D.U.L.E.N.T. DO on my bank account at the end of this month, I will take legal action and claim interest of the F.R.A.D.U.L.E.N.T. deductions as well and cancel all DO's (even if it means changing my bank details) and move to another service provider.
CW Farmer

Vodacom, How many more times must I call 082135 to be assured that the ********* from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your ********** call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS *********. Please refund the ******* R399 monies immediately to my bank account and adapt the *********.U.L.E.N.T contract and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL.

Vodacom, How many more times must I call 082135 to be assured that the ********* from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your ********** call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS *********. Please refund the ******* R399 monies immediately to my bank account and adapt the *********.U.L.E.N.T contract and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL.

Vodacom, I have now given up on trying to get a revised contract (enforced by you) for the renewed contract for my two mobile accounts as well as my other existing ****le (data only) account.
HOWEVER, I will continue to have your ******* Debit Orders reversed, whilst doing a dircet EFT to you for the correct amount as I have negotiated telephonically with you to get the incorrect DO corrected - to no avail.
I will continue to have these incorrect DO's reversed and doing a manual EFT for the correct amount for a maximum 3 months, whereafter I will transfer my 3 accounts to another mobile provider that can supply me with a similar contract.
YOUR SERVICE SUCKS - I have tried telephonically for 5 times to get it fixed as well as have sent numerous emails to various email addresses supp**** by your online agents - BUT the DO's continue at more that R2000/DO whereas it should only be R681,78 - this is three times more than what I have agreed to - which is ***** or theft from your side.
Cancel your *****ulent DO's to my account and send me the correct contract via email to me at *********** - DO NOT TRY TO PHONE ME SINCE YOUR TELEPHONE SERVICE SUCKS..

My account number is "I**********-3" and consist of 2 x R283,84 (mobile accounts) as well as R114,10 (****le account), i.e total of R681,78 for 2 x "1,3 Gb Anytime + 1,3Gb Night Owl 100 min" and 6Gb Data TopUp.
Awaiting your email with the correct contract(s) attached.
CW Farmer

Vodacom, I have now given up on trying to get a revised contract (enforced by you) for the renewed contract for my two mobile accounts as well as my other existing ****le (data only) account.
HOWEVER, I will continue to have your ******* Debit Orders reversed, whilst doing a direct EFT to you for the correct amount as I have negotiated telephonically with you to get the incorrect DO corrected - to no avail.
I will continue to have these incorrect DO's reversed and doing a manual EFT for the correct amount for a maximum 3 months, whereafter I will transfer my 3 accounts to another mobile provider that can supply me with a similar contract.
YOUR SERVICE SUCKS - I have tried telephonically for 5 times to get it fixed as well as have sent numerous emails to various email addresses supp**** by your online agents - BUT the DO's continue at more that R2000/DO whereas it should only be R681,78 - this is three times more than what I have agreed to - which is ********* or theft from your side.
Cancel your *********.l.e.n.t DO's to my account and send me the correct contract via email to me at *** - DO NOT TRY TO PHONE ME SINCE YOUR TELEPHONE SERVICE SUCKS..

My account number is "I***3" and consist of 2 x R283,84 (mobile accounts) as well as R114,10 (****le account), i.e total of R681,78 for 2 x "1,3 Gb Anytime + 1,3Gb Night Owl 100 min" and 6Gb Data TopUp.
Awaiting your email with the correct contract(s) attached.
CW Farmer

I got hold of vodacom's ***** email address (just remove the spaces F r a u d D i s p u t e s @ v o d a c o m . c o . z a ), just to receive an automated response back that wants me to send a copy of my ID as well as 3 samples of my signature to them - TALK ABOUT ALLOWING THEM TO COMMIT MORE *********.
This company is totally clueless about client care, which does not exist in their vocabulary.

I got hold of vodacom's f r a u d email address (just remove the spaces F r a u d D i s p u t e s @ v o d a c o m . c o . z a ), just to receive an automated response back that wants me to send a copy of my ID as well as 3 samples of my signature to them - TALK ABOUT ALLOWING THEM TO COMMIT MORE f r a u d.
This company is totally clueless about client care, which does not exist in their vocabulary.