Vodacom *****ulent Gift card promise

I was persuaded to do an upgrade on my Vodacom account on 01 September 2023 with a promise of R3500 gift card. The gift card is yet to be sent to me.

The agent never mentioned that I will receive the gift card at a later date, (within 14 days after first debit order of renewed contract).

Today is the 14th day after first successful debit order but now Vodacom says it's actually 30 days. This whole issue is disrespectful and no apology or token of apology was offered