Vodacom *****ulent Debit Order - Not Even a Customer

I am not a customer of Vodacom. I have not been a customer of Vodacom for over 5 years. I do not have any Vodacom Accounts. I no longer even live in South Africa, that is how far removed I am from Vodacom, yet they still managed to run a debit order through my FNB bank account. I have reported it, they require me to submit my ID document, I must now provide my sensitive ID documents with a company that clearly has no controls? With the ID, they cannot help. Fine, send the ID, complete their useless template asking for information on the apparent *****ulent transaction. Communication and feedback from Vodacom is garbage, just automated non-sensical email updates saying the ***** is confirmed but no indication on when I will get my money back, no communication about what happens next, no apology, about 4 different reference numbers - but NO ANSWERS.

Pathetic. Why was my bank account information still in the hands of Vodacom in the first place? I recall POPI being something that exists - is it not applicable to Vodacom??

I am no longer a customer, delete my information!