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Pieter S

1 reviews | Active since May 2023

05 May 2023, 08:17

Vodacom - *****ulent contract

Somehow Vodacom allowed "someone" to open a contract for me! When logging it as *****, all you get is a reference number ( EC-1LYF-1IPWBG) with a "promise" to get back to you in 7 to 14 workdays. How is this an adequate response to *****? In the mean time I had to pay bank charges to reverse a debit order for a contract that I never took out! What documentation did this person provide to open an account on my name? How was Rica done? So anyone that can get hold of your ID number and Bank account details can open a contract and Vodacom simply takes the money from your account. No debicheck, no supporting documentation, they just debit your account. And the response - we will get back to you in 7 to 14 days. Wow, we will happily ***** your money and continue to do so! I don't even have a contract with Vodacom, only prepaid ... but someone else was allowed to open a contract!

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Replies (4)
Vodacom
Vodacom's reply05 May 2023, 09:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply05 May 2023, 10:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note, you will need to email the ***** Team on *** and include the below documents:
 
 - Affidavit
 - 3 examples of your signature
 - A copy of your I.D  Regards Consumer Website Team

Best regards,

PS
Pieter S's update05 May 2023, 11:04
Reviewer Update
Hi

I did email them, hence the reference number. The only response I got was that they would respond in 7 to 14 working days.

And what should this affidavit say?

This doesn't explain how someone was able to open a contract in my name. What documents did this person provide? How did Vodacom allow this to happen? Why must I do all these things if I never app**** for a contract.

I want answers and for you to immediately cancel this so called contract that was taken out in my name.


PS
Pieter S's update10 May 2023, 15:14
Reviewer Update
Hi.

I still haven't received a reply explaining how someone was able to open a contract on my name. As always Vodacom does not reply. Customer service sucks, they ignore all my requests and can't or won't explain how this happened in the first place.