VODACOM *****ULENT CONTRACT

Vodacom gave a *****ulent contract on my name. My bank account was debited with a Vodacom reference number on the 25th Aug & 30th Sep 2023 which I both managed to reverse.

On the 29th Sep 2023, I received a strange call from *** at 11:33 the consultant wanted to check if I received my order. I was not sure what he was talking about because I did not order anything from Vodacom and have no account with them for that matter as I have been an MTN customer for close to 2decades now with no issues. The consultant told me that it could be a *****ulent contract opened on my name. The guy promised to block debit orders and flag the account as a *****ulent one and I should not worry about anything going forward as the matter was resolved. It was a word of mouth, nothing in writing confirming what he told me. This got me suspicious that I could be ****med by one of their employees as the call was indeed from a Vodacom customer care line.

I quickly went to my nearest Vodacom store which is Northgate Mall to confirm this and I was told that indeed a contract was opened on the17th Aug 2023 and the order was delivered to Ermelo. My personal details were all reflected correctly except postal/residential and email address. What's strange is that, Vodacom as big as it is, sealed a contract and even went further to deliver the order without verifying any information. They only contacted me when they noticed a debit order reversal. Their call came through to my MTN line which I have been using for almost 2 decades with no issues whatsoever as their "precious Vodacom line'' they issued to the *****STER was not even going through.

Vodacom Northgate Mall advised that I contact Vodacom ***** Department which I did with no luck, complete all the forms and affidavit from police and went to Vodacom Fourways Mall the following day where all my documents were scanned and sent to VODACOM ***** DEPARTMENT_ REF NO :*** for investigation and cancellation of the contract that was supposed to have taken only 14 working days to resolve but to my surprise the matter was neglected and still showing as in progress.

Vodacom debited my account again on the 31 Oct 2023. I contacted customer care I was told to send an email myself to ******** which i did on the 01 Nov 2023 _ REF NO: EC-1MF1-1W6CQ. Still, there was no communication from Vodacom as usual. I then went again to Vodacom Fourways Mall as this is now messing up with my name. Another request with all the required supporting documents was logged to the same ''VODACOM ***** DEPARTMENT'' who never bothers to attends to our cases REF NO: ***.

Can someone who cares at VODACOM, please PASS A CREDIT NOTE, WRITE OFF this *****ULENT ACCOUNT, STOP BILLING ME and STOP DEBITING MY BANK ACCOUNT as this is messing up with my name.

For over 2months now I have been trying to get hold of them to get this issue resolved, but it is like hitting a brick wall as I cannot get through to the ***** DEPARTMENT, and they do not respond to my emails. They are still billing me for this.