MS
Melvin S

1 reviews | Active since Dec 2018

08 Apr 2024, 22:01

Vodacom *****ulent company

After 2years almost complaining by vodacom over their extra chargers with no explanation and cannot give any details or print out why they charge me every month a different amount on my contract it's not event a prepaid contract. On numerous occasions I send them an email to explain (break down)where this chargers are coming from they respond with lies that they have send me an email l have looked in mu junk mail and spam no sign of a email.i complaint once on this platform they responded I think it is auto response and they phone me afterwards telling me I must be careful of ****s which is clearly vodacom. Till today I haven't received no feedback on the extra amounts every month they deduct. I advice anyone who goes through the same to take them to the high court I have had enough **** of them I won't take any phone calls from they must write me an email and detailing mean while I'll file a case agains

t them and surely will take this to the news papers I'm sure ***** is their pride.

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2024, 08:36
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team