Vodacom *****ulent

I contacted Vodacom to upgrade my contract on 24/11/2023 I was told while on the line that I would receive certain benefits and pay a certain amount. When the time rolled around where contract should commence, I only received a 3rd of what I was supposed to. After speaking to a consultant I was told someone would contact me to sort it out, but now they have ghosted me.

The initial call was on 24/11/2023 at 13:45, o spoke to a consultant by the name of Mongezi and he was unable to provide me with a reference number.