HH
Hein H

1 reviews | Active since Dec 2023

19 Dec 2023, 13:32

Vodacom *****ulent activity on your acvount

I received SMS about new contracts being created on my account. When I contacted customer care I need to do a ***** dispute on e mail and proof of my signatures. When I was called to give approval for the new contracts, which I declined the new applications still went through. My e mail was also changed on the system. Now my question how do they authorize this over a phone without the clients consent? The customer care people will give you the run around al day until you find one who would like to assist you.

Hats of to the lady's who assisted me yesterday on the phone and today at 4U menlin mall.

The rest of you are totally useless.

The cherry on top is that I now have to pay the new contracts end of the month. Even when lodging this *****ulent active in person at a Vodashop. Wat utterly nonsense is this.

0
Replies (4)
HH
Hein H's update19 Dec 2023, 14:13
Reviewer Update
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.
HH
Hein H's update19 Dec 2023, 14:14
Reviewer Update
Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
HH
Hein H's update19 Dec 2023, 14:16
Reviewer Update
Being closed.

What the hell
Vodacom
Vodacom's reply19 Dec 2023, 14:20
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team