KU
Karen U

1 reviews | Active since Sept 2020

07 Jan 2025, 14:45

VODACOM *****ULENT ACTIVITY

1. I have been a loyal Vodacom customer for 25 years, with a standing debit order arrangement in place for many years, ensuring my account is consistently settled. 2. Over this period, I have received regular statements, none of which have ever reflected an outstanding balance on my account. 3. I am deeply concerned that ***** has been committed on my Vodacom account i.e. I have been ****med. 4. I have always maintained good standing with my payments. 5. The recent suspension of my account, despite my impeccable payment history, is perplexing and unwarranted. 6. I categorically refute any claims that I owe money to Vodacom and request an immediate investigation into this matter to address the *****ulent activity. 7. I hereby formally request that my account be reinstated without further delay, as the suspension is causing unnecessary inconvenience and is not justified. 8. Immediate Action Requested: I urge Vodacom to prioritize this matter, as the suspension of my account is causing significant disruption to my personal and professional communication needs. 9. No Notification of Irregularities: I have not received any prior communication, warning, or notification about irregular activity or outstanding balances on my account, making this sudden suspension both unexpected and unjustified. 10. Impact on My Credibility: This unwarranted suspension reflects poorly on me as a loyal customer and creates unnecessary complications with my network services. 11. *****ulent Transactions: *****ulent transactions have been made on my account, and I demand that they be reversed immediately, and that Vodacom secures my account to prevent further unauthorized access. 12. Request for Compensation: I reserve the right to seek compensation for any losses or inconveniences caused by this suspension, including disruption to my business or personal affairs. 13. History of Loyalty and Compliance: My two-and-a-half-decade-long relationship with Vodacom and my consistent payment history underscore my reliability as a customer. 14. Consumer Rights: As a consumer, I am entitled to transparency, fair treatment, and uninterrupted service, none of which have been upheld in this situation.

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2025, 08:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team